Operations & Support Analyst 

About the Company

Our client is a t fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.

We’re scaling fast and need a highly organized Operations & Support Analyst to keep our daily operations running smoothly.

This role requires someone detail-oriented, reliable, structured, and strong in vendor coordination. If you’ve handled vendor assessment, operational tasks, and support workflows before, you’ll thrive here.

🚀 About the Role

This is a hybrid Operations + Support position where you will:

• Manage client support tickets

• Coordinate internal operations

• Conduct vendor assessment and vendor communications

• Maintain documentation

• Support logistics, scheduling, and cross-team workflows

You’ll work with a lean global team (US + LATAM + India), so clear communication and strong follow-through are essential.

🎯 Key Responsibilities

Client Support & Ticket Management

• Manage incoming support tickets and provide timely, professional responses

• Escalate issues to technical or product teams

• Track recurring issues, update FAQs, and identify automation opportunities

Operational Support & Coordination

• Execute recurring operational tasks with accuracy

• Assist with scheduling, documentation, and internal workflows

• Maintain Notion/Google Docs for internal processes

• Ensure cross-team alignment and timely follow-up

Vendor Management (MUST-HAVE)

• Conduct vendor assessment and comparison

• Support vendor onboarding and documentation

• Communicate with vendors regarding deliverables, timelines, and expectations

• Maintain a vendor database and structured tracking system

🧩 Qualifications

Experience

• 1–3 years in operations, support, logistics coordination, or vendor management

• Demonstrated experience in vendor assessment (non-negotiable)

• Experience with ticketing systems (HubSpot, Zendesk, Intercom) is a plus

• Strong English (written & spoken)

• Familiarity with AI tools (ChatGPT, Claude, Notion AI) or willingness to learn

Skills

• Highly organized, structured, and reliable

• Excellent communication across multiple teams

• Ability to manage simultaneous tasks and deadlines

• Proficiency in Google Workspace, Notion, Slack, Excel/Sheets

Personal Attributes

• Detail-oriented with strong follow-through

• Curious and comfortable in fast-paced environments

• Proactive problem-solver

• Comfortable working independently with supervision when needed

💼 What We Offer

• 💵 USD $1,000–$1,400/month (contractor)

• 🗓 Monday–Friday LATAM schedule

• 🌴 Local holidays + paid time off

• 🌎 100% remote

• 🚀 A growing AI startup with strong career growth paths